Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@smartnestliving.store

Please note that return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.

Non-returnable Items
Certain items cannot be returned, including perishable goods, personalized products, and personal care items.

Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days.

Order Cancellations
Cancellation requests are only accepted before an order has been shipped. Once the order has been shipped, cancellations are no longer possible.

For cancellation requests, please contact us immediately at support@smartnestliving.store